ERP Implementation Failure at HP
| Case Code: ITSY045 Case Length: 16 Pages Period: 1998 - 2005 Pub Date: 2005 Teaching Note: Not Available |
Price: Rs.500 Organization: Hewlett Packard Industry: Information Technology, Hardware Countries: United States Themes: Information Technology, |
Abstract Case Intro Excerpts
Excerpts
Background Note
Stanford engineers Bill Hewlett and David Packard started HP in California in 1938 as an electronic instruments company. Its first product was a resistance-capacity audio oscillator, an electronic instrument used to test sound equipment...
The ERP Implementation
HP's products were known for excellent quality and reasonable prices. HP had a highly decentralized organizational structure and every business unit independently designed, marketed and manufactured its own products....
ERP Migration Failure
In December 2003, Gilles Bouchard (Bouchard) became the CIO and Executive Vice-president (EVP) of global operations at HP. He was made responsible for both the supply chain and ERP software implementations...
The Impact
The ISS division's order system became unstable due to problems with data integrity and a simultaneous increase in demand for HP's Standard Servers. This technical glitch led to improper routing of orders and caused backlogs to escalate till the end of August 2004...
The Learning
Analysts commented that ERP implementation failure at HP was a demonstration of how such failure could impact overall business performance. HP had spent huge amounts of money in speeding up delayed order...
Exhibits
Exhibit I: HP - The Adaptive Enterprise Concept
Exhibit II: HP Segment Description
Exhibit III: HP's Segmentwise Revenues and Profits
Exhibit IV: Hp's Product Leadership Position (2004)
Exhibit V: Benefits of Mysap SCM Implementation at HP
Exhibit VI: HP and SAP SCM Collaboration
Exhibit VII: Top 10 Erp Project Management Issues
Buy this case study (Please select any one of the payment options)
| Price: Rs.500 |
Price: Rs.500 | PayPal (11 USD) |
