JP Morgan Chase-IBM - The Outsourcing Journey|IT and Systems|Case Study|Case Studies

JP Morgan Chase-IBM - The Outsourcing Journey

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:


Case Code : ITSY047 For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 + Shipping & Handling Charges extra


Case Length : 12 Pages
Period : 1999-2005
Pub Date : 2005
Teaching Note : Not Available
Organization : JP Morgan Chase
Industry : Financial Services
Countries : US


The case discusses the IT outsourcing strategy of JP Morgan Chase, a leading financial services provider in the US. It explains how IT was managed in-house at JP Morgan before the bank's merger with Chase Manhattan. It details the circumstances under which the decision to outsource IT management to IBM was taken and the expected benefits from this deal. The case then describes how the merger of JP Morgan Chase with Bank One led in the cancellation of the outsourcing contract. Finally, the rationale behind the cancellation of the contract and its impact on both the parties is also presented. This case highlights the problems associated with IT outsourcing and compares it with in-house IT management.

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Analyze the issues pertaining to technology management in a large financial services company.

Understand how IT integration is achieved after a merger.

Examine the reasons why organizations outsource IT infrastructure management and how the process is managed.

Appreciate the advantages and disadvantages associated with outsourced and in-house management of technology infrastructure.


  Page No.
Introduction 1
Background Note 2
Technology Management 3
Outsourcing to IBM 5
Merger with Bank One 6
Cancelling the Deal 7
Implications for IBM 8
Exhibits 9


JP-Morgan Chase, IT Outsourcing, Business Process Outsourcing, Outsourcing Problems, IBM On Demand Computing, IT-BusinessIntegration, Technology Management, Technology Procurement Project, IT Infrastructure Consolidation, Organizational Transformation, Offshoring, Technology Council, IT Strategy

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