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Infosys' Knowledge Management Initiatives

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:


Case Code : ITSY055 For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 + Shipping & Handling Charges extra


Knowledge Management
Case Length : 14 Pages
Period : 1995-2006
Pub Date : 2006
Teaching Note : Not Available
Organization : Infosys Technologies
Industry : Information Technology and Related Services
Countries : India


The case presents the knowledge management (KM) practices of Infosys Technologies, one of the leading software companies based in India. Infosys was inducted into the Global Most Admired Knowledge Enterprises (MAKE) Hall of Fame in the year 2005 due to its innovative KM initiatives.

Since its inception, Infosys gave importance to learning in the organization. Its efforts to assimilate and distribute knowledge within the company began with the establishment of Education and Research Department in the year 1991. The department began gathering content and knowledge that was available within the organization and the scope of the department grew with the launch of intranet.

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A full fledged KM program began in 1999 with the launch of Kshop. Through Kshop, knowledge generated in each project across the global operations of Infosys was captured. The case also highlights the benefits reaped by Infosys using KM in its day to day operations.


Study the implementation of KM initiatives in a large IT organization.

Examine the importance of organizational culture in successful implementation of KM initiatives.

Evaluate different service and industry practices in software industry.

Understand the role played by top management in the KM efforts of a company.

Appreciate the need for developing intellectual capital for an organization.


  Page No.
In the Hall of Fame 1
Background Note 2
The Launch of Kshop 4
Improving the Functions of Kshop 6
Knowledge Creation and Sharing 7
Using Advanced KM Systems 9
The Road Ahead 9
Exhibits 11


Infosys Technologies, Knowledge Management, Most Admired Knowledge Enterprise, Organizational Learning, Knowledge-driven Culture, Knowledge Workers, Intellectual Capital, Collaborative Knowledge Sharing, Body of Knowledge, Education and Research Department, Intranet Based Learning, Process Assets, People Knowledge Map, Kshop Repository, Knowledge Currency Units, Knowledge Creation, KM Maturity Model

In the Hall of Fame - Next Page>>

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