Michigan.Gov the Leading Integrated E-Government Portal
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ICMR HOME | Case Studies Collection
Case Details:
Case Code : ITSY030
Case Length : 23 Pages
Period : 2003
Pub Date : 2003
Teaching Note :Not Available
Organization : Michingan.gov
Industry : IT & Computers
Countries : USA
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Excerpts Contd...
The Benefits
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Michigan.gov allowed users to explore the huge government
database for any specific information about a department and to access any
government-related service in a matter of seconds.
Engler said, of the theme-based character of the portal, "Our theme categories
help to break down the barriers between people and government. Whether you're
looking for licensed day care providers, a hunting license or verification of a
health care provider's license, government services and information are
easy-to-find, easy-to-access and easy-to-use."...
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The Criticism
Though Michigan.gov was praised for the
benefits it brought to users and the government, a few
criticized its inability to provide adequate access to all
services to every citizen. They alleged that the portal had
created a 'digital divide' among users. Only those who had
access to computers could avail of the portal's services, while
it was of not of much help to those who had no such access...
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The Future
e-Michigan became defunct in May 2002
after two years had elapsed. Engler announced a
'transition plan' in May 2002, to extend its
functioning.
He also established a cross-agency team framework that
brought teams from different state agencies together to
work in close conjunction to ensure the continued smooth
functioning of the portal. A centralized approach was
followed to implement all e-governance activities in the
state... |
Exhibits
Exhibit I: Evaluation Criteria for 'Digital
State' Award
Exhibit II: Recognitions/Awards for Michigan.gov Portal
Exhibit III: Roles & Responsibilities of e-Michigan
Exhibit IV: Development Stages of e-Michigan
Exhibit V: Organizational Structure of e-Michigan Office
Exhibit VI: Six Theme-Based Sub-Portals of 'Michigan.gov'
Exhibit VII: Services Offered by Other Sub-Portals
Exhibit VIII: Online Services for Michigan.gov's Customers
Exhibit IX: Benefits of Michigan.gov
Exhibit X: Statisitics of Beneficiaries of 'Michigan.gov'
Exhibit XI: Department of Information Technology -
Organizational Structure
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