Prioritizing Work-Sarkar`s Dilemma

Prioritizing Work-Sarkar`s Dilemma
Case Code: LDEN163
Case Length: 8 Pages
Period: 2020
Pub Date: 2020
Teaching Note: Available
Price: Rs.200
Organization : TechVision
Industry :Technology & Communications
Countries : India
Themes: Leadership Style/ Business Continuity Planning/Crisis Management & Conflict
Prioritizing Work-Sarkar`s Dilemma
Abstract Case Intro 1 Case Intro 2 Excerpts


Supratim Sarkar (Sarkar), head of Corporate Strategy and Operations at TechVision Pvt. Ltd. (TechVision) – an Indian multinational technology company, was a busy man. As head of the Corporate Strategy and Operations function, Sarkar had to manage various tasks with both short-term and long-term implications. He had to juggle between different activities, including heading a committee to formulate a 5-year plan for TechVision to become a $1 billion company by 2025; preparing an annual plan for 2020-21; reviewing the sales performance dashboard that went out to the CEO every fortnight; identifying sales opportunities on a quarterly basis; managing multiple stakeholders, planning and prioritizing the proposals and bid documentation for large deals; creating a robust tool that captured the sales representatives’ performance, and ensuring sales incentive pay-out happened every quarter; ensuring compliance to sales pipeline management; identifying opportunities for account penetration; identifying organizations where TechVision could be a partner in digital transformation; designing training programs to reskill/upskill employees on digital technologies; ensuring resource fulfilment for critical projects; and identifying offshore locations where TechVision could expand its operations.

The complexity of managing ongoing tasks had increased manifold with the outbreak of COVID-19 which made it necessary for employees to work from home. As if that was not enough, Sarkar had to prepare for the Board of Management (BoM) meeting that was coming up soon. To Sarkar, everything seemed important. This being so, how should he prioritize the work? How should he decide in what order the tasks should be completed? What are the tasks that require his immediate attention? What are the tasks that contribute to the medium and long-term goals of TechVision, and if ignored, can lead to a crisis? Mastering prioritization could change the way Sarkar works, reduce stress, and improve productivity and time management.


The case is structured to achieve the following teaching objectives:

  • Understand why work prioritization is important.
  • Know how to improve personal productivity by segregating urgent and important tasks.
  • Understand and implement the time management matrix for effective prioritization.
  • Understand the various quadrants in the time management matrix and their importance.
  • Know and implement the Ivy Lee method of prioritizing daily tasks to improve personal productivity.



Prioritization; Time Management; Time Management Matrix;Ivy Lee Method; Leadership;Work Prioritization;Time Management Tools;Delegation;Productivity; Remote Working; Remote Work Environment; Stephen R. Covey; Dwight D. Eisenhower

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