Turnaround of Citigroup: Challenges Ahead for Jane Fraser

Case Code: LDEN233
Case Length: 17 Pages
Period: 2023-2025
Pub Date: 2025
Teaching Note: Available

Price: Rs.400
Organization : Citigroup Inc.
Industry :Banking
Countries : United States
Themes: Leadership Style, Turnaround Strategy, Leadership Style,Technology in Healthcare,Restructuring

Abstract Case Intro 1 Case Intro 2 Excerpts

Introduction

In 2022, when Jane Fraser (Fraser) (she) CEO of American multinational banking major Citigroup Inc. (Citi), announced that the bank would achieve a crucial profitability target – Return on Tangible Common Equity (ROTCE) – of between 11% to 12% by 2026, little did she think that she would roll back her target. In February 2025, Fraser stated that she had revised the ROTCE target to between 10% and 11% for 2026 as the bank was struggling to cut costs. She added, “This level is a waypoint, not a destination. We intend to improve returns well above that level and deliver Citi’s full potential for our shareholders.”..

Buy this case study (Please select any one of the payment options)

Price: Rs.400

PayPal (9 USD)

Custom Search