Family-Owned Grocery Retailer Nugget Markets' Store Operations and Work Culture

            
 
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Case Details:

Case Code : OPER071
Case Length : 17 Pages
Period : 2005-2008
Organization : Nugget Markets, Inc.
Pub Date : 2009
Teaching Note :Not Available
Countries : USA
Retail

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.



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Excerpts Contd...

Employment Policies and Perks

According to Nugget, the key to creating a fun workplace was not only what the retailer did for the employees but also the kind of employees it hired. Hence, it was important for it to recognize the personalities of the people it hired so that they got on well with people already on board...

...Which Include Fun and Partying

Nugget believed that though work was important, it was also necessary to let associates have fun occasionally in order to get the best out of them. To keep the associates happy at the workplace, in addition to financial incentives and giveaways, Nuggets threw dance parties, arranged field trips, and also provided a lot of free food...

Criticism

Despite its people friendly policies and customer orientation, there was also some criticism leveled against the retailer. A case in point was Lisa Cook, a former employee of Nugget.

Operations Management Case Studies | Case Study in Management, Operations, Strategies, Marketing Management, Case Studies

In September 2007, she filed a sexual harassment lawsuit in Yolo County Superior Court against the grocery chain...

Looking Forward

Nugget thrived for generations and attracted a loyal customer following, which enabled it to grow steadily in a market crowded with aggressive competitors. Crediting the retailer's values for its success, Eric said, "We try to offer the impossible: great prices, a unique shopping experience, and unsurpassed selection, quality, and service."...

Exhibits

Exhibit I: Top 15 in the Fortunes 100 Best Companies to Work for - 2008
Exhibit II: Nugget Departments and Products
Exhibit III: Personal Presentation Guidelines for Nugget Associates
Exhibit IV: A List of Awards & Recognition for Nugget: 2005-2007


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