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E-Business, Management Textbook, Workbook

E-Governance : Chapter 16

The governance enabled by IT is called e-governance. E-governance involves using the Internet to provide government services to citizens. The Internet enables governments to respond quickly to the requests of citizens for services. The need for physical interaction between citizens and government representatives is minimized, thus reducing bureaucratic delays and corruption.

It improves the quality of services, reduces costs of transactions and increases the effectiveness and operational efficiency of government organizations. The governments should maintain their own portals to deliver the desired services in the desired manner to citizens and ensure that all the inefficiencies in the traditional paper-based system are eliminated. By using CRM applications in government portals, government organizations will be able to allocate resources to the right people at the right time and improve their relations with citizens. E-Voting can help governments conduct free and fair elections throughout the nation (however large it may be) and announce the results on the same day. However, there are some technical difficulties involved, which need to be dealt with prior to adopting the electronic voting system. Digital governance enhances the transparency and accountability of a government. It empowers people, transforms governance structures, and reshapes democracy at the local and national levels. Government organizations need to address organizational, political and technical problems that come in the way of implementing e-governance projects.

Government agencies need to ensure that their portals have proper systems in place to address the privacy and security concerns of the public. The portals should have the technology to provide interfaces with tools which can be used by physically disabled people to access various sites.

Governments in some countries provide wireless access to their services. In such cases, the governments need to take additional measures to ensure the security of confidential information. Compared to the western countries like the US, Brazil, and countries of the EU, the progress of e-governance projects in Asian countries is not very significant. However, Singapore and Hong Kong in the Asia-Pacific region have state-of-the-art government portals and offer one-window services for filing taxes, registration, renewal of licenses and permits and so on for the public. In India, Andhra Pradesh, Tamil Nadu, and Karnataka are actively promoting e-governance projects.

Chapter 16 : Overview

Overview of E-Governance
E-Governance Strategies
E-Governance Interface and Technology

E-Governance: Key Issues and Challenges
E-Governance in the Global Scenario