Wipro's PCMM - Level 5 Certification

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Case Details:

Case Code : HROB010
Case Length : 10 Pages
Period : 1998 - 2001
Organization : Wipro
Pub Date : 2002
Teaching Note : Available
Countries : India
Industry : Information Technology

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Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Excerpts

About CMM & PCMM

In the late 1980s, the global upsurge in the information technology business saw the demand for software soar. This growth also saw an increase in software development, which led to organizations sharpening their focus on the processes used in software development. The need for improved processes required strict process analysis and assessment methods to be put in place. This resulted in the development of the Capability Maturity Model (CMM) standards for software by the Software Engineering Institute (SEI) at Carnegie Mellon University (CMU)...

The PCMM Implementation at Wipro

Wipro decided to get PCMM certification after an internal HR meeting in 1996, where company officials discussed the possibility of becoming a 'HR No 1' company. In December 1996, Corporate, Executive VP, Human Resources, Dilip Ranjekar (Dilip), and Ranjan Acharya (Ranjan) VP - Corporate, Human Resources Development, went to the US to conduct an in-depth analysis on the best global HR practices. They studied HR policies of various companies such as AT&T, GE, Tandem and British Telecom for the purpose.

By 1999, Wipro developed a 'competency dictionary,' wherein it identified 24 competency areas spread across the five levels of PCMM. The behavioral issues for each level were identified and the procedures to address them were also clearly defined. In September 1999, Wipro took up a study to identify HR areas, where it was weak and conducted an initial gap analysis for level 2...

Reaping the Benefits

According to sources at Wipro, the certification was expected to help the company implement change management effectively. The company also expected to achieve the goal of 'business development integrated with people development.' After the successful assessment, Wipro claimed to have achieved the ability to focus on its people processes and the learning abilities of its personnel. It expected to achieve increased productivity and skill sets for its employees. The company also believed that it was in a position to adapt better to the rapid changes in the Indian information technology industry.

The PCMM certification not only helped the company increase its internal energy levels, it was also being seen as an affirmation of Wipro's focus on having the best 'people and business processes.'...