Mercedes Benz's e-Biz Solution: The Factory Delivery Reservation System
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System case study
(Case Code: ITSY009) click on the button below, and select the case from the list of available cases:
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Case Details: |
Price: |
| Case Code |
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ITSY009 |
For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Shipping & Handling Charges extra
Themes
e-Supply Chain Management |
| Case Length |
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06 Pages |
| Period |
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1990-2001 |
| Pub Date |
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2002 |
| Teaching Note |
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Available |
| Organization |
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Mercedes Benz |
| Industry |
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Information
Technology (Electronic Commerce) |
| Countries
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USA |
Abstract:
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The case 'gives an overview of the factory delivery program for Mercedes M-Class Sports Utility Vehicles of MBUSI.
The program was designed and implemented with IBM Global Services as the consultants.
The case deals with the features of the web based solution for factory delivery, the problems in implementing the solution and also the benefits MBUSI derived from the implementation of the FDRS.
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Issues:
» The role of Lotus Enterprise Integrator and IBM Netfinity Servers in
designing the FDRS program.
Contents:
Keywords:
Factory delivery program, Mercedes, M-Class, Sports Utility
Vehicles, MBUSI, IBM Global Services, web based solution, factory delivery,
solution, FDRS.
Mercedes Benz's e-Biz Solution: The Factory Delivery Reservation System
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