Knowledge Management @ Xerox Corp

            
 
Case Studies | Case Study in Business, Management, Operations, Strategies Case Studies

ICMR HOME | Case Studies Collection

To download Knowledge Management @ Xerox Corp case study (Case Code: ITSY031) click on the button below, and select the case from the list of available cases:

IT and Systems Case Studies | Case Study in Management, Operations, Strategies, Business Ethics, Case Studies

IT & Systems Case Studies Collection
IT and Systems Short Case Studies
View Detailed Pricing Info
How To Order This Case
Business Case Studies
Case Studies by Area
Case Studies by Industry
Case Studies by Company

Custom Search



Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.



Chat with us

Strategic Management Formulation, Implementation, & Control, 12e

Please leave your feedback

Leave Your Feedback

ICMR India ICMR India ICMR India ICMR India RSS Feed

Case Details:

Price:

Case Code : ITSY031 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Rs. 25 for Shipping & Handling Charges

Themes

Knowledge Management
Case Length : 11 Pages
Period : 2003
Pub Date : 2003
Teaching Note : Available
Organization : Xerox Corp.
Industry : IT & Computers
Countries : USA

Abstract:

Chester F Carlson invented the photocopy machine in 1938. He tried to sell his invention to companies like IBM and GE, but failed in his efforts as the companies did not believe that there was a significant market for photocopiers. It was left to a small New York based company called Haloid to finally market a product that later became indispensable for making multiple copies of documents. Xerox Corp officially came into existence in 1961 after Haloid changed its name to reflect its core business. Over the decades, Xerox diversified into a number of other businesses, some of which added value to its business model and others which had to be liquidated.

IT and Systems Case Studies | Case Study in Management, Operations, Strategies, IT and Systems, Case Studies

In the mid-1990s, the company repositioned itself as the 'Document Company', to better reflect its core business. The knowledge management movement of the 1990s prompted the company to focus on knowledge sharing initiatives. It started "Eureka" which captured the tips shared informally by the company's service reps and created a database of tips that could be accessed by reps all over the world. Other initiatives, both internal and commercial, also followed and Xerox was recognized as one of the Most Admired Knowledge Enterprises in the world.

Issues:

To study how the knowledge present within a system can be harnessed to yield major benefits to the organization as well as to the people within it.

To understand the importance of matching new initiatives with the behavioral and working motivations of people to obtain better acceptance of these initiatives and greater benefits.

Contents:

  Page No.
Most Admired Knowledge Enterprise 1
Background Note 2
Knowledge Sharing at Xerox 4
Eureka and Beyond 5
Conclusion 8
Exhibits 10

Keywords:

Chester F Carlson, photocopy machine, 1938, IBM, GE, photocopiers, New York based, Haloid, documents. Xerox Corp, 1961,liquidated, mid-1990s, repositioned, Document Company, core business, knowledge management, 1990, sharing initiatives, Eureka, informally, company's service, database, tips, reps, Most Admired Knowledge Enterprises

Most Admired Knowledge Enterprise - Next Page>>


Custom Search





Marketing Financial Products
ICMR Textbooks Collection

Case Studies in Finance Volume-IV

Case Volumes Collection

Case Studies in Finance Vol III

Case Studies in Finance Vol III
e-Book on Case Studies in Finance

Case Study Volumes Collection


 

Case Studies Links:- Case Studies, Short Case Studies, Simplified Case Studies.

Other Case Studies:- Multimedia Case Studies, Cases in Other Languages.

Business Reports Link:- Business Reports.

Books:- Textbooks, Work Books, Case Study Volumes.