Infosys' Knowledge Management Initiatives

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Case Details:

Case Code : ITSY055
Case Length : 14 Pages
Period : 1995-2006
Pub Date : 2006
Teaching Note :Not Available
Organization : Infosys Technologies
Industry : Information Technology and Related Services
Countries : India

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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"At Infosys, Knowledge Management is central to our core strategy of providing differentiated value to customers and enabling their business growth. KM has helped us develop a pervasive culture of beneficent knowledge exchange across geographies."¹

- Nandan M Nilekani, CEO, President and Managing Director, Infosys, in 2006.

"The aim of any KM initiative is to move towards a culture where knowledge sharing is built into the organizational fabric. Creating such a culture of sharing is governed by principles that have much in common with Metcalfe's Law - as more people grow convinced of the benefits of participating in the knowledge-sharing movement, it becomes easier to convince more people to buy in."²

- Vivekanand P. Kochikar, Principal Knowledge Manager, Infosys Technologies, in 2002.

In the Hall of Fame

In November 2005, Infosys Technologies Limited (Infosys), a leading software company based in India, was inducted into the Global Most Admired Knowledge Enterprises (MAKE) Hall of Fame³. Infosys was the first Indian company to be featured in the Hall of Fame and was also the first to win the Global MAKE award for the third time in a row. Infosys was recognized for organizational learning and its knowledge management initiatives.

A panel comprising of executives from Global Fortune 500 companies and KM experts chose the winners of the 2005 MAKE awards (Refer Table I for the traits of the companies that won the 2005 Global MAKE Awards).

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Infosys' Knowledge Management Initiatives - Next Page>>

1] Infosys, Annual Report 2006.

2] Anjali Prayag, "Sharing Makes it Better," The Hindu Business Line, February 25, 2002.

3] Conducted by KNOW Network, in association with Teleos. KNOW is a global community of knowledge-driven organizations dedicated to sharing best Knowledge Management Practices. Teleos is an independent knowledge management and intellectual capital research firm

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