Mumbai's Dabbawalas - An Entrepreneurial Success Story

 
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Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.



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Case Details:

Price:

Case Code : LDEN028 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Rs. 25 for Shipping & Handling Charges

Themes

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Case Length : 10 Pages
Period : 1950-2004
Pub Date : 2004
Teaching Note : Available
Organization : Nutan Mumbai Tiffin Box Suppliers
Industry : Service
Countries : USA

Abstract:

The Dabbawalas who provide a lunch delivery service in Mumbai have been in the business for over 100 years.

In 1998, Forbes Global magazine conducted an analysis and gave them a Six Sigma rating of efficiency.

The case examines how the Dabbawalas operate. It describes their delivery process and coding system and how they work as one team to achieve a common goal.

The case also explores the future of the Dabbawalas' service in light of the changing environment.

Leadership and Entrepreneurship Case Studies | Case Study in Management, Operations, Strategies, Leadership and Entrepreneurship, Case Studies

Issues:

  How an entrepreneurial venture starts. The reasons behind the success of an enterprise. How a traditional business can survive threats from the external environment through the years.

Contents:

  Page No.
A Six Sigma Performance 1
Background Note 2
Organizational Structure and Working Style 3
Delivery System 4
Will the Dabbawalas continue to feed the Hungry? 5
Exhibits 7

Keywords:

Dabbawalas, lunch, delivery service, Mumbai, 100 years, Forbes, Global magazine, analysis, Six Sigma rating, efficiency, operate, delivery process, coding system, one team, common goal, future, Dabbawalas, changing environment.

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