Mumbai's Dabbawalas - An Entrepreneurial Success Story

  
Case Studies | Case Study in Business, Management

ICMR HOME | ICMR Case Collection

To download Mumbai's Dabbawalas - An Entrepreneurial Success Story case study (Case Code: LDEN028) click on the button below, and select the case from the list of available cases:



Current Exchange Rates
INR 300.00 = USD ($),
                 = GBP (£),
                 = EURO (€)
Currency data courtesy coinmill.com
INR is INDIAN RUPEES (Rs.)

» Leadership and Entrepreneurship Case Studies
» Mini Case Studies
» Micro Case Studies
» View Detailed Pricing Info
» How To Order This Case
» Business Case Studies


Google
Webicmrindia.org
My status


Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:

Price:
Case Code : LDEN028 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Rs. 25 for Shipping & Handling Charges

Themes

-
Case Length : 10 Pages
Period : 1950-2004
Pub Date : 2004
Teaching Note : Available
Organization : Nutan Mumbai Tiffin Box Suppliers
Industry : Service
Countries : USA

Abstract:

The Dabbawalas who provide a lunch delivery service in Mumbai have been in the business for over 100 years.

In 1998, Forbes Global magazine conducted an analysis and gave them a Six Sigma rating of efficiency.

The case examines how the Dabbawalas operate. It describes their delivery process and coding system and how they work as one team to achieve a common goal.

The case also explores the future of the Dabbawalas' service in light of the changing environment.

Issues:

»  How an entrepreneurial venture starts. The reasons behind the success of an enterprise. How a traditional business can survive threats from the external environment through the years.

Contents:

  Page No.
A Six Sigma Performance 1
Background Note 2
Organizational Structure and Working Style 3
Delivery System 4
Will the Dabbawalas continue to feed the Hungry? 5
Exhibits 7

Keywords:

Dabbawalas, lunch, delivery service, Mumbai, 100 years, Forbes, Global magazine, analysis, Six Sigma rating, efficiency, operate, delivery process, coding system, one team, common goal, future, Dabbawalas, changing environment.

Mumbais Dabbawalas - An Entrepreneurial Success Story - Next Page>>

 

Case Studies Links:- Case Studies, Mini Case Studies, Micro Case Studies, Simplified Case Studies.

Other Case Studies:- Multimedia Case Studies, Cases in Other Languages.

Business Reports Link:- Business Reports.

Books:- Text Books, Work Books, Case Volumes.