Mumbai's Dabbawalas - An Entrepreneurial Success Story
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(Case Code: LDEN028) click on the button below, and select the case from the list of available cases:
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Case Details: |
Price: |
| Case Code |
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LDEN028 |
For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Shipping & Handling Charges extra
Themes
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| Case Length |
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10 Pages |
| Period |
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1950-2004 |
| Pub Date |
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2004 |
| Teaching Note |
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Available |
| Organization |
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Nutan Mumbai
Tiffin Box Suppliers |
| Industry |
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Service |
| Countries |
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USA |
Abstract:
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The Dabbawalas who provide a lunch delivery service in Mumbai have been in the business for over 100 years.
In 1998, Forbes Global magazine conducted an analysis and gave them a Six Sigma rating of efficiency.
The case examines how the Dabbawalas operate. It describes their delivery process and coding system and how they work as one team to achieve a common goal.
The case also explores the future of the Dabbawalas' service in light of the changing environment. |
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Issues:
» How an entrepreneurial venture starts. The reasons behind the success of
an enterprise. How a traditional business can survive threats from the external
environment through the years.
Contents:
Keywords:
Dabbawalas, lunch, delivery service, Mumbai, 100 years, Forbes, Global magazine, analysis, Six Sigma rating, efficiency, operate, delivery process, coding system, one team, common goal, future, Dabbawalas, changing environment.
Mumbais Dabbawalas - An Entrepreneurial Success Story
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