MS Oberoi and His Legacy

            
 
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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.



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Case Details:

Price:

Case Code : LDEN063 For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 + Rs. 25 for Shipping & Handling Charges

Themes

Entrepreneurship / Leadership / Family-owned Business

Case Length : 21 Pages
Period : 1925-2008
Pub Date : 2009
Teaching Note : Not Available
Organization : Oberoi Group
Industry : Hospitality
Countries : India; Global

Abstract:

This case is about Mohan Singh Oberoi (Oberoi), the founder of the Oberoi chain of hotels who is considered to be the father of the hospitality industry in India. The case presents the rags-to-riches story of Oberoi, the entrepreneur. Oberoi was born in the late 19th century in a small village (now in Pakistan). From humble beginnings, Oberoi went on to build a hotel empire spread across many countries. The case discusses the rise of Oberoi and how vision, business acumen, leadership and management style played a role in his success. He steadily and strategically expanded his business and by the time he died in the year 2002, at age 103, his empire included not only a number of luxury hotels but also a travel company, airline catering and a business management school.

Leadership and Entrepreneurship Case Studies | Case Study in Management, Operations, Strategies, Leadership and Entrepreneurship, Case Studies

Experts felt that he had left behind a legacy that his son, PRS Oberoi, and the third generation Oberois were trying to take forward.

Issues:

Understand various issues and concepts in entrepreneurship.

Study how Oberoi build a hotel empire (a luxury brand) in the highly demanding hospitality industry.

Study Oberoi's efforts to institutionalize service quality and how he established the quality segment of hospitality which did not exist in India.

Study the personal characteristics and traits of Oberoi that contributed to his success.

Study the leadership and management style of Oberoi.

Understand issues and challenges in succession planning to prepare the next generation in a family business.

Explore strategies that the second and third generation Oberois could adopt to take forward the legacy of Oberoi.

Contents:

  Page No.
The Father of Indian Hotel Industry 1
Early Years 2
From Clerk to 'Host to the World' 3
International Expansion 5
The Visionary and the Strategist 5
His Eye for Quality and Detail 8
Relationships with Employees 9
Oberoi - The Family Man 10
Criticism 11
The Second Generation 12
Carrying Forward the Legacy 13
Exhibits 15

Keywords:

Entrepreneurship, Leadership, Mission , Vision, Management style, Service quality, operations, Control systems, Personal characteristics and traits, Succession planning, Family business, Hospitality, Luxury brand, Exclusive hotelier, EIH, Oberoi group, Hotel

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