Xerox: The Benchmarking Story
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(Case Code: OPER012) click on the button below, and select the case from the list of available cases:
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Case Details:
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Price: |
| Case Code |
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OPER012 |
For delivery in electronic format: Rs.
500;
For delivery through courier (within India): Rs. 500 + Rs. 25 for Shipping & Handling Charges
ThemesQuality Management TQM/ISO |
| Case Length |
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14 Pages |
| Period |
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1980 - 2002 |
| Organization |
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TISCO |
| Pub Date |
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2002 |
| Teaching Note |
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Available |
| Countries
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India |
| Industry |
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Steel |
Abstract:
The case examines the benchmarking initiatives taken by Xerox, one of the
world's leading copier companies, as a part of its 'Leadership Through Quality'
program during the early 1980s. The case discusses in detail the benchmarking
concept and its implementation in various processes at Xerox. It also explores
the positive impact of benchmarking practices on Xerox.
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Issues:
» Understand the concept and importance of benchmarking
» Identify the circumstances leading to the adoption of benchmarking practices
at Xerox, and the sources, methods and processes involved in its implementation
» Examine the benchmarking model developed by Xerox
Contents:
Keywords:
Benchmarking, Xerox, copier companies, Leadership Through
Quality, 1980, benchmarking, implementation, positive impact, benchmarking,
practices
Xerox: The Benchmarking Story
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