Six Sigma at GE

            
 
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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.



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Case Details:

Price:

Case Code : OPER015 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Rs. 25 for Shipping & Handling Charges

Themes

Quality Management TQM/ISO
Case Length : 12 Pages
Period : 1995 - 2002
Organization : GE
Pub Date : 2002
Teaching Note : Available
Countries : USA
Industry : Varied

Abstract:

The case examines the initiatives taken by GE, one of the world's largest diversified companies to implement the Six Sigma quality tool in the 1990s. The case discusses in detail the concept of Six Sigma, its implementation procedure and its benefits. It also explores the implementation procedure at GE and the benefits reaped by the company on account of adopting Six Sigma.

Issues:

Explore the benefits reaped by GE from the Six Sigma initiative and its contribution to the company's sustained superior financial performance and competitive advantage

Contents:

  Page No.
Introduction 1
About Six Sigma 2
GE's Six Sigma Experience 4
Reaping the Benefits 6
Exhibits 7

Keywords:

Initiatives, GE, largest, diversified companies, Six Sigma, quality tool, 1990, implementation, procedure, GE

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