PfizerWorks: New Outsourcing Model to Improve Employee Productivity
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This led Cohen to start the PfizerWorks program (initially called 'Office Of The Future') in early 2008 after months of testing the initiative with some employees. It involved outsourcing the time wasting tasks to two Indian-based business process outsourcing (BPO) firms. The program was well received by employees of Pfizer and was appreciated by industry observers, However, some industry observers were not happy about the initiative as they felt that instead of outsourcing these tasks to other countries, these should be outsourced to companies or people in the US. According to Cohen, the PfizerWorks program had helped increase productivity of its employees and these highly-paid employees of Pfizer were now able to better focus their time and attention on more strategic aspects of their work rather than waste precious time and effort on more mundane tasks. As of mid-2009, Cohen was also exploring ways to make the program more effective.
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Organizational effectiveness, Outsourcing, Outsourcing model, employee productivity, employee efficiency, Job analysis, task analysis, productive tasks, reproductive tasks, human capital, job design, cost-cutting, pilot project, collaboration, PfizerWorks, 'Office Of The Future', off shoring, knowledge process outsourcing, Business Process Outsourcing, Pfizer
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