ICMR Case Studies and Management Resources |
Supply Chain Management
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Title : Supply Chain Management
Textbook |
All over the world, organizations are
under pressure to reduce product development times, improve product quality
and reduce production lead-times and costs. However, companies trying to
improve the efficiency of their internal processes by adopting new business
practices like total quality management and just in time manufacturing have
realized that isolated improvements in individual organizations are not
enough to achieve their objectives.
They have recognized the need for better
coordination with upstream firms that supply inputs and the network of
downstream firms responsible for the distribution of their products to
consumers. This has resulted in the emergence of the concept of supply chain
management (SCM).
Today, firms compete not only on their end-products or services, but also on
the strength of their supply chains.
They have discovered that they can differentiate their
product offerings and provide better value to their customers only when they
make improvements in all the supply chain processes.
Supply Chain Management examines the role of SCM in developing quality products
and meeting customer demand faster and better than the competitors. It adopts a
process view of SCM, which advocates the integration of various business
processes performed across the supply chain to provide better value to the end
customer.
This book describes concepts and strategies to manage and integrate
various supply chain processes like demand management, purchase management,
product and financial flow management, manufacturing flow management, customer
service management, order fulfillment and returns management, to improve the
overall efficiency and effectiveness of the supply chain.
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