Xerox PeopleNet - Creating IT/HR Synergies
"By eliminating unproductive uses of people's time, Xerox PeopleNet makes them more efficient, allowing them to focus their efforts on the important aspects of their job."
- Karen Mihara, Development Manager, Xerox PeopleNet.
The Xerox PeopleNet Story
With revenues of $ 18.7 billion in the year 2000, Xerox is a global leader in the document-management business. The company offers a vast range of document products, services and solutions in association with its joint-venture partner, Fuji Xerox Co. Ltd. of Japan. The products include digital printing and publishing systems; digital multifunction devices and copiers; laser and solid ink printers; fax machines; document-management software; supplies (toner, paper, ink cartridges, etc.); and comprehensive document-management services such as running in-house production centers and developing online document repositories.
It often took a week before employees could view the job listings, thus delaying the recruitment process considerably. In 1992, Xerox began to explore the possibilities of using a computer system to release HR professionals from the monotony of administrative tasks. The company decided to install an intranet2 application to act as a communication and productivity tool for its 50,000 managers and employees. The idea was to deliver traditional human resource information such as benefits, compensation, policy manuals, phone directory and training as well as the ability to change personal information like name and address, to minimize the HR administrative support needed by employees.
1] Working Smart, www.cio.com, May 1, 1996.
Case Code : ITSY004
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