Sundaram Clayton: Winning the Deming Prize
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Case Details: |
Price: |
| Case Code |
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OPER010 |
For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 +Shipping & Handling Charges extra
ThemesQuality Management TQM/ISO |
| Case Length |
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11 Pages |
| Period |
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1998 - 2002 |
| Organization |
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Sundaram
Clayton |
| Pub Date |
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2002 |
| Teaching Note |
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Available |
| Countries
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India |
| Industry |
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Automobile
Components |
Abstract:
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The case examines the quality initiatives taken up by leading Indian air-brakes
manufacturer, Sundaram Clayton to win the world's highest award for quality, the
Deming Prize.
The company's TQM experience and its preparation for winning the award are
explored in detail. The case also provides information about the Deming Prize,
its history, its importance and the parameters it is awarded on.
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Issues:
» Examine the extensive benefits that TQM initiatives and the Deming Prize can
offer an organization
Contents:
Keywords:
Quality initiatives, Indian, air-brakes, manufacturer,
Sundaram Clayton, world's highest award, quality, Deming Prize, TQM, history,
importance, parameters
Sundaram Clayton: Winning the Deming Prize
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