Six Sigma at Motorola
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Case Details: |
Price: |
| Case Code |
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OPER050 |
For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 +Shipping & Handling Charges extraThemes- |
| Case Length |
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13 Pages |
| Period |
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1988-2005 |
| Organization |
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Motorola |
| Pub Date |
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2005 |
| Teaching Note |
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Not Available |
| Countries
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US |
| Industry |
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Telecom |
Abstract:
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Motorola is the pioneer in introducing the 'Six Sigma' quality program. The
company has won the Malcolm Baldrige National Quality Award twice in 1988 and
2002. The case discusses the circumstances that led to the evolution of Six
Sigma in Motorola. It explains in detail how Six Sigma was implemented at
Motorola and the results achieved by the company after its implementation.
The case also throws light on the recent developments in the Six Sigma concept
including Motorola's 'New Generation Six Sigma' program and explains how the
company intends to use it for bottomline improvement and better business
performance.
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Issues:
» The circumstances behind the evolution of Six Sigma program at Motorola
» The approach, methodology and process of implementation of Six Sigma by
Motorola
» The benefits reaped from Six Sigma and its contribution to the company's
sustained superior financial performance and competitive advantage
» Motorola's efforts to give a new shape to the Six Sigma concept to achieve
better financial performance in the new millennium
Contents:
Keywords:
Motorola, Six Sigma,Malcolm Baldrige National Quality Award,
Performance Improvement, Problem Solving, Quality Reviews, Employee Training,
Mass Customization,Quality Management, Performance Measurement, Strategic
Objectives
Thrust on Quality
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