Infosys' Global Delivery Model
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(Case Code: OPER059) click on the button below, and select the case from the list of available cases:
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Case Details: |
Price: |
| Case Code |
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OPER059 |
For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 +Shipping & Handling Charges extra Themes
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| Case Length |
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14 Pages |
| Period |
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1995-2006 |
| Organization |
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Infosys
Technologies |
| Pub Date |
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2006 |
| Teaching Note |
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Available |
| Countries
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India/Global |
| Industry |
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Software |
Abstract:
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The case examines the global delivery model (GDM) of the leading India based
software company - Infosys Technologies. Infosys used GDM as a strategic
outsourcing tool; using it, the company could take the work to the place where
it could be best performed at lowest cost with minimum risk.
By using GDM, Infosys delivered the highest process and quality standards, while
leveraging differences in cost, quality and skill sets of manpower in different
global locations. The case presents an in-depth information on the operational
aspects of GDM and its benefits to Infosys.
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It also discusses the challenges faced by the
company from foreign and Indian software companies like
Accenture, IBM Global Services, EDS, TCS and Wipro who had
already adopted or were in the process of adopting a similar
model like Infosys' GDM.
Issues:
» Study and analyze the operational aspects of the Global Delivery Model of
Infosys
» Analyze how GDM emerged as a source of competitive advantage to Infosys
» Understand the factors that contributed to the success of GDM
» Examine the challenges faced by Infosys from foreign and Indian software
companies
Contents:
Keywords:
Infosys Technologies, Global Delivery Model, Software
Development, Business Innovation, Global Project Management, Outsourcing,
Offshoring, Systems Integration, Capability Maturity Model, Global Development
Centers, Proximity Development Centers, Offshore Development Centers, Knowledge
Management
The 'Leader'
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