Abstract

Delta Air Lines' innovative skills-first talent strategy program exemplifies how corporations can advance equity and internal mobility. This case study focuses on Delta's commitment to becoming an anti-racist, anti-discrimination organization through a comprehensive talent strategy. Key initiatives include removing career barriers by emphasizing skills over traditional degrees, providing apprenticeships, and creating career development pathways for frontline workers, fostering a more inclusive workforce. The case explores Delta's equity-focused programs: the "earn while you learn" apprenticeship and the Delta Analytics Academy. The apprenticeship program centers on developing and promoting internal talent, while the Analytics Academy addresses the company's growing need for analytics expertise. The case also describes Delta's action plan to rebuild its talent strategy, address inequity, and increase opportunities for underrepresented groups. Intended for MBA and Executive MBA students, this case study is ideal for teaching subjects like Human Resource Management, Diversity and Inclusion, Talent Development, and Corporate Social Responsibility. It provides a real-world example of how large corporations can invest in their employees to drive career growth and create a more equitable workplace. Professors can use this case to discuss the importance of internal talent development, anti-discrimination practices, and equitable workplace initiatives in a corporate setting.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Show the importance of employee equity and internal mobility
• Describe how corporate initiatives can advance equity and inclusion in the workplace.
• Explore strategies for fostering diversity and inclusion at every level of an organization
• Analyze the shift from traditional degree-based to skills-based hiring and its impact on workforce development.
• Evaluate the effectiveness of apprenticeship programs and internal development opportunities.

Keywords

Diversity and Inclusion; Employee Development; Recruitment & Selection; Talent Management; Training & Development; Workplace Diversity; Internal Mobility; Skills-Based Hiring; Apprenticeship Programs; Talent Development; Workforce Development