Abstract

Genpact, a global professional services firm, faced the challenge of scaling employee learning and development to meet the demands of rapid growth and a swiftly evolving digital landscape. The case study ‘Genome and Generative AI: Revolutionizing Workforce Learning At Genpact’ examines Genpact's innovative approach to learning, focusing on its Genome learning platform and the subsequent introduction of AI Guru, a generative AI-powered learning assistant. The case explores how Genpact transitioned from traditional training methods to a virtual, personalized learning ecosystem. It details the company’s process of identifying critical skills, empowering internal subject matter experts (gurus), and leveraging technology to facilitate continuous learning at scale. The study also analyzes the evolution of Genome, including the development of an internal talent marketplace and the use of AI-powered engagement tools. Furthermore, the case study examines the challenges Genpact encountered, such as scaling expertise, ensuring data privacy, and mitigating AI bias, and how it addressed these issues. Finally, the case highlights the crucial role of leadership commitment in driving the success of these initiatives, emphasizing the alignment of learning with business goals and the creation of a culture of continuous learning. This case provides valuable insights into how organizations can leverage technology and strategic leadership to transform learning and development, ultimately driving employee growth and organizational success.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Evaluate the role of technology in scaling and personalizing learning
• Assess the importance of leadership commitment in driving learning and development initiatives
• Discuss the ethical considerations and challenges associated with AI-driven learning platforms

Keywords

Genpact; Artificial Intelligence (AI); Agile HR; Employee Training and Development; Curriculum Design; Workforce Skills Enhancement; Talent Management; Training Needs Assessment; Internal Training; Skill Development; Continuous Learning;; Digital Workforce; AI Integration; Employee Engagement; Future-Ready Workforce