Abstract

The case study examines how Victoria Myers (Myers), global head of talent attraction at Amdocs, and Asaf Jackoby (Jackoby), SVP of global human resources, piloted and launched an internal mobility solution, the Harmony program. Amdocs, a multinational software and services company, experienced rapid growth during the COVID-19 pandemic. This challenged the various HR systems in place at Amdocs and exposed their weaknesses. A primary issue was the lack of effective integration of various HR processes that led to inefficiencies in talent acquisition, learning & development, and internal mobility. The case study would help examine challenges such as scaling the program as well as ensuring data privacy. In addition, it highlights the crucial role of leadership commitment in driving the success of talent initiatives, emphasizing the alignment of talent management with business goals and the creation of a culture of growth and development. The case also provides valuable insights into how organizations can leverage technology and strategic leadership to transform talent management, ultimately driving employee engagement, internal mobility, and organizational success.

Learning Objectives

The case is structured to achieve the following Learning Objectives:

• Explain the need for aligning HR Policy with Strategic objectives in an organization
• Examine the importance of leadership commitment in driving the adoption and success of AI-driven talent initiatives.
• Discuss the role of the talent acquisition, internal mobility, and employee retention initiatives in an organization.
• Describe the ethical considerations concerning data privacy, bias, and transparency associated with using AI-powered tools in talent management.

Keywords

Amdocs; Job Rotation; Harmony program; Talent Management; Internal Mobility; Artificial Intelligence (AI); Eightfold AI; Career Hub; Skills-based Matching; Learning & Development; Data Privacy; Organizational Agility; Talent Intelligence; Workforce Transformation