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Training and Development Process at Tata Main Hospital

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:


Case Code : HROB161 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Rs. 25 for Shipping & Handling Charges


Human resource development/ Training and Development/ Training Need Analysis
Case Length : 14 Pages
Period : 2012-2013
Organization : Tata Main Hospital
Pub Date : 2013
Teaching Note : Available
Countries : India
Industry : Healthcare


The case is about the training and development process at the Tata Main Hospital (TMH), located at Jamshedpur, a city in the eastern part of India. Operated by Tata Steel, this state-of-the-art hospital catered to the health care needs of thousands of employees of Tata Steel and their dependents. TMH had a comprehensive training process and zealously conducted Training Need Assessments twice a year. It collected various types of data pertaining to the training needs of the organization. On the basis of this data, skill identification, skill assessment, planning and designing of training method, and evaluation were done.

Human Resource and Organization Behavior | Case Study in Management, Operations, Strategies, Human Resource and Organization Behavior, Case Studies

Skill assessment of middle level employees was done by senior doctors on the basis of rating (0-4) in a tabulated form. The data collected from seven departments of TMH for early 2013 was in front of the HR managers. It showed the skill mapping of the complete population of the seven departments. Based on this data, the managers now had to plan and design the training programs for the individual departments.


The issues and challenges in training and development.
The training process at TMH.
The importance of Training Need Analysis.
How to assess the skills of employees and conduct skill gap analysis.
How to use the data collected through Training Need Analysis to design training programs.


  Page No.
Introduction 1
About the Tata Group 1
About Tata Main Hospital 2
Training and Development Process at TMH 3
Training Need Analysis 5
Looking Ahead 5
Exhibits 6

Key Words:

Human Resource Development; Training & Development; Training Cycle; Training and Development process; Training Need Analysis; Behavioral Skills; Technical/Clinical Skills; Skill Identification; Skill assessment; Skill gap analysis; Training Design

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