Knowledge Management Initiatives at TCS|IT and Systems|Case Study|Case Studies

Knowledge Management Initiatives at TCS

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:


Case Code : ITSY053 For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 + Shipping & Handling Charges extra


Knowledge Management
Case Length : 20 Pages
Period : 1998-2005
Pub Date : 2005
Teaching Note : Not Available
Organization : Tata Consultancy Services
Industry : Information Technology and Related Services
Countries : India


The case examines knowledge management (KM) practices of TCS. Managing knowledge is of prime importance in the present information age, especially for companies like TCS which depend heavily on knowledge for their existence and growth. The expertise TCS has gained over the years was put into optimal use through its KM initiatives. TCS was renowned for its 'Web of Participation' structure which combined industry practices with service practices. The KM initiatives of TCS were appreciated by Most Admired Knowledge Enterprises (MAKE) survey, which placed the company among Asia's most admired knowledge enterprises.

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KM implementation at TCS.

Organizational Learning at TCS.

Culture of TCS promoting KM.


  Page No.
Driven by Knowledge 1
Background Note 2
TCS's KM Journey 4
Organizational Learning 6
Maximizing the Value of Intellectual Capital 7
Organizational Culture 9
Web of Participation Structure 9
KM Maturity Model 5iKM3 10
Looking Ahead 12
Exhibits 14


Tata Consultancy Services, Knowledge management, Knowledge sharing, Organizational Learning, Intellectual Capital, Corporate Groupware, KBases, Organizational structure, Ultimatix, Organizational culture, 'Web of Participation' structure, KM Maturity model, 5iKM3 model

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