Knowledge Management Initiatives at TCS|IT and Systems|Case Study|Case Studies

Knowledge Management Initiatives at TCS

            
 
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Case Details:

Case Code : ITSY053
Case Length : 20 Pages
Period : 1998-2005
Pub Date : 2005
Teaching Note :Not Available
Organization : Tata Consultancy Services
Industry : Information Technology and Related Services
Countries : India

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.



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Excerpts

Background Note

TCS started operations in 1968 as a division of Tata Sons Limited, one of Asia's largest business conglomerates, with a wide range of interests in engineering, telecommunications, energy, financial services, and chemicals...

TCS's KM Journey

The concept of KM was introduced in TCS in 1995 and the framework for it was defined in 1996. The framework identified the KM components in the business and assessed the culture in TCS to determine its readiness to adopt KM initiatives...

Organizational Learning

Continuous additions were made to the mammoth workforce in TCS. This presented a challenge in terms of aligning and integrating these people into the system. However, the structured business processes followed in TCS helped in the process...

IT and Systems Case Studies | Case Study in Management, Operations, Strategies, IT and Systems, Case Studies

Maximizing the Value of Intellectual Capital

TCS came up with the concept of Community of Practices (CoPs) in 1980s, when it had around thousand employees. Later, online platforms were used to form CoPs.

TCS encouraged conversations between teams across the organization, located in different time zones...

Organizational Culture

The culture of using its resources optimally emerged from TCS's early days when resources were scarce. In those days, there were several restrictions regarding foreign exchange and computer configuration - the government even decided what kind of computers TCS could import...

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