Knowledge Management Initiatives at TCS|IT and Systems|Case Study|Case Studies

Knowledge Management Initiatives at TCS

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Case Details:

Case Code : ITSY053
Case Length : 20 Pages
Period : 1998-2005
Pub Date : 2005
Teaching Note :Not Available
Organization : Tata Consultancy Services
Industry : Information Technology and Related Services
Countries : India

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Driven by Knowledge Contd...

TCS was in the forefront in tapping intellectual capital from across the world.

According to R. Siddharthan, Regional Manager of TCS America, Atlanta Office, “Every software professional in India is either working for TCS, or wants to; such allure and respect comes because the company values its intellectual capital in the form of its employees.”3

TCS firmly believed that learning was a continuous process that did not stop with formal education. In order to make the company a learning organization, 6% of its turnover was invested in training and development.

IT and Systems Case Studies | Case Study in Management, Operations, Strategies, IT and Systems, Case Studies

The company also had a world class training center in place. FC Kohli (Kohli), former CEO, commented, “To build people, we should equip them with knowledge and skills and attitudes before they can execute responsibilities.”4

(Refer to Exhibit I for a list of Asia's leading knowledge driven companies and Exhibit II for the Key Knowledge Performance Dimensions).

In 2005, a MAKE report said, “TCS has engineered some of the world's most complex applications and next-generation IT infrastructures. This is accomplished by combining the firm's knowledge of business domains with its expertise across various technologies.”5 TCS was “recognized for developing and delivering knowledge-based products and services, maximizing the value of the company's intellectual capital and delivering enterprise value based on customer knowledge.”6...

Excerpts >>

3] Mayani Viren, Parkeh Parthiv, “Outsourcing Capital of the World: The Georgia Connection,”, July 2003.
4] “TCS Gets Better out of the Best,” The Economic Times, May 27, 2002.
5] 2004, Asian Most Admired Knowledge Enterprise Study.
6] 2005, Indian Most Admired Enterprises Report.

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