Mahindra & Mahindra: Implementing BPR

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:


Case Code : OPER008 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 +Shipping & Handling Charges extra


Operational Restructuring
Case Length : 12 Pages
Period : 1990 - 2001
Organization : Mahindra & Mahindra
Pub Date : 2005
Teaching Note : Available
Countries : Japan
Industry : Automobile


The case examines the reasons behind automobile major Mahindra & Mahindra's decision to implement a Business Process Reengineering (BPR) program.

The case explores in detail the implementation procedure at the company and the benefits that accrued from the BPR program. In addition, the case discusses the concept of BPR, its benefits, and the steps that need to be taken to ensure the success of such initiatives.


Examine the benefits that a BPR program can offer to an organization when it is effectively implemented


  Page No.
M&M's Problem Plants 1
Background Note 1
About BPR 3
M&M's Experience with BPR 5
The Future 7
Exhibits 9


Automobile major, Mahindra & Mahindra, Business Process Reengineering, BPR, implementation, procedure, BPR, benefits, success

M&M's Problem Plants - Next Page>>

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