Ashok Leyland's ISO 14001 Journey

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:


Case Code : OPER018 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 +Shipping & Handling Charges extra


Quality Management TQM/ISO
Case Length : 13 Pages
Period : 1990 - 2002
Organization : Ashok Leyland
Pub Date : 2003
Teaching Note : Available
Countries : India
Industry : Automobiles


The case examines the initiatives taken by leading Indian M&HCV manufacturer Ashok Leyland, to achieve the ISO 14001 certification. The case discusses in detail the need for ISO 9000 and ISO 14000 standards, their components and benefits, and their adoption by organizations. It also explores Ashok Leyland's efforts to transform its manufacturing practices to achieve ISO standards.


Explore the benefits reaped by Ashok Leyland through the modification


  Page No.
Background Note 1
About ISO 9000 & ISO 14001 2
All's ISO 14001 Experience 5
Technology 7
Processes 7
Effluent Treatment 7
Greening 7
Energy Conservation 8
Reaping the Benefits 9
Exhibits 11


Leading, Indian, M&HCV, manufacturer, Ashok Leyland, ISO 14001, certification, ISO 9000, components, benefits, manufacturing practices, ISO standards

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