Some HR Dilemmas in Information Technology and Business Process Outsourcing Firms

Abstract:

The third case study deals with the problem of indiscipline among BPO workers in India which led some firms to explore the possibility of introducing alcohol testing and HIV testing measures. Whether it is efforts to prevent data theft or curb indiscipline, HR professionals have to be very tactful as any wrong move could affect employee morale leading to attrition and lower productivity. Moreover, measures such as introducing mandatory HIV testing could be perceived as discriminatory and even lead to discrimination in the workplace.

Issues:

» Understand some of the issues and constraints in managing knowledge workers

» Understand the impact of high job stress on knowledge workers and the initiatives undertaken by some organizations to deal with this problem

» Understand the issues related to data security and theft by employees and the dilemma faced by HR professionals in handling this issue

» Understand issues such as disciplinary action and discrimination in the workplace

Contents:

Key Words:

Information Technology (IT), Business Process Outsourcing (BPO), ITeS, Stress management, Job stress, Job satisfaction, absenteeism, Productivity, Attrition, Industrial espionage , Data theft, employee turnover, Stress-related disorders, Employee indiscipline, HIV testing , Discrimination

Caselet 1: Reducing High Stress Levels Among Employees - Next Page>>