Frequently Asked Questions
How will I know that you have received my order form?
If you are ordering online for ICMR Case Studies/Teaching Notes and have
provided a valid email address as part of your online payment process, you will
receive a confirmation via email. You will also see a confirmation message after
successful submission of credit card details.
When can I expect to be notified of receipt of my order details?
You will receive an official communication regarding your order from us
after you have successfully filed the order form and made the online payment.
However, it would take about a weeks time to receive the Case Study/Teaching
Notes you have ordered. Overseas deliveries may take more time.
What if I have a problem about my order?
After filing the online order form, you are welcome to write to us quoting your
Order No. at the following address.
IBS Center for Management Research (ICMR),
IFHE Campus, Donthanapally,
Sankarapally Road, Hyderabad-501 504,
Andhra Pradesh, INDIA.
Mob: +91- 9640901313, Ph: +91- 8417- 236667 / 68,
Fax: +91- 8417- 236668
What if I don't want to pay online?
You can use any of the following alternate payment methods:
Download the order form, complete it and send the payment by DD/Credit Card to
Do some browsers cause problems when completing an online order form?
ICMR uses Secure Sockets Layer (SSL) technology to provide high security for your transactions. Not all browsers
support this feature. You must have IE 5.5 and above or Netscape 4.7 and above
to make secure online payments. If you do not have these browsers, click on the
links below to install the 128-bit encryption support component.
Credit Card & Security
Is it safe to use my credit card?
Yes, using your credit card at ICMR is safe because we have installed Secure
Sockets Layer (SSL) technology to scramble all information gathered from the
candidates at the time of payment. This means that all personal information is
encrypted while it is in transit to our web server. Please note that Payments made through are
Verisign Certified Secure Site are through Our Secure Server
Will my personal information be safe?
Collected personal information will be used only by authorized staff to
fulfill the purpose for which it was originally collected or for a use
consistent with that purpose. We do not disclose your information to other
What is meant by "Encryption"?
Encryption means that all information submitted by you is locked while it
travels between the customer PC and the server. ICMR protects the data
collected from candidates through the use of 128-bit SSL encryption.
What is 128-bit encryption?
128-bit encryption provides a significant amount of cryptographic protection.
With the increasing computing power of criminals, it is becoming necessary to
employ larger keys, as evidenced by a recent study by several leading
cryptographers. In terms of what the numbers represent, "128"bit encryption
refers to the size of the key used to encrypt the message.
Why do I need 128-bit encryption?
This encryption strength is needed to handle the SSL (Secure Sockets Layer) that
was put on this application. The SSL is put on this application to ensure that
your payment information is secure and protected as it is transmitted over the
What is a secure browser?
Browsers that support the SSL encryption technology are called secure browsers.
Most Netscape (version 4.7 and later) and Microsoft Internet Explorer (version
5.5 or later) browsers are secure. Your browser will automatically enter the
secure mode when you make online payment transactions with Secure Payment
In Netscape browsers, a key or a socket appears in the lower left-hand corner to
indicate the current security mode. When the key appears unbroken, data sent
between your browser and the Web site is secure; if the key appears broken, the
data is being sent unencrypted.
In Microsoft browsers, a lock appears in the lower right hand status bar during
a secure session. No lock is visible during normal unencrypted sessions.
These symbols may not appear when using HTML frames in the
website; however, any transaction with us is always secure when sensitive
information is being sent.
You may confirm the secure nature of an HTML frame window by viewing the frame
information (Netscape Navigator) or frame security properties (Microsoft IE).
Why do I get security warning messages?
Most secure browsers will warn users when their browser leaves the secure mode
of operation. With the our secured server, it is normal for this to occur. For
example, this can occur following the final submission of the online order form
If the warning options have been turned off in your browser, you may not see
these messages. However, Our Secure service always ensures that your
information is safely handled.
How do I check to see if my browser is updated to 128-bit encryption?
In order to check if your browser has this capability (and upgrade, if needed)
you can do the following:
Select the "Help" button on the menu
of your browser
Select the "About" button within this
For Internet Explorer read the "Cipher
Strength". For Netscape it will
say, "This version supports 128 bit
If it says anything less than "128",
you will need to update your security to 128-bit security.
Click on the links below to install
the 128-bit encryption support component.
What types of Credit Cards do you
we accepts VISA, MasterCard and Citibank cards.
Will I receive a receipt for my transaction?
Yes. At the end of your transaction, you are shown a "Payment Confirmation" screen. You may print this page from your browser as a receipt for your
transaction. You will also receive confirmation by email, which you can retain
for your records. Please quote the Order No. if you wish to seek any information
about the order.
When will my payment be processed?
All payments are processed instantaneously.
Does we charge a service fee for paying Online?
No. There are no additional costs for paying Online.
What if I have a problem with my payment?
Please contact our support team by email at:
Or, Call us at: +91- 8417- 236667