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Pizza Wars

            

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LOCALIZING THE MENU

Since its entry into India, Domino's introduced nine new toppings for Pizzas to cater to the local tastes. Different flavors were introduced in different parts of India. Advani said, “The Indian palate is very definitive – people are extremely finicky and choosy, not too willing to experiment. Food tastes vary from region to region. To capture the market, we had to localize flavors.”

Thus, Deluxe Chicken with Mustard Sauce'and Sardines were confined to the East, Mutton Ghongura and Chicken Chettinad to the South and Chicken Pudina to Mumbai. Butter chicken, Makhani Paneer and the Chatpata Chana Masala were confined to the North. Very soon, Pizza Hut followed Domino's and offered customized Spicy Paneer and Chicken Tikka toppings.

Apart from this, it also opened a 100% vegetarian restaurant at Ahmedabad, a one-of-its-kind worldwide. The restaurant also offered a special Jain menu, which did not have a single root-based ingredient to fit in with the food habits of Jains. Another city-specific adaptation of its menu by Pizza Hut was the restaurant in Hyderabad, (Andhra Pradesh) which offered Halal meat and chicken only with no beef and pork products in the menu.

Continued....


Local Tastes :  Chatpata Chana Masala, Makhni Paneer, Butter Chicken, Chicken Chettinad, Chicken Pudina, and Mutton Ghongura, Deluxe Chicken with Mustard Sauce and Sardines. Unilever Plc,
Special Jain : One of the religious communities in India.

Halal : An animal killed for meat according to Muslim law.

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PIZZA WARS
TABLE I - MARKET SHARE: 1999
TABLE II - MARKET SHARES: 2000
BACKGROUND
POSITIONING WARS
LOCALIZING THE MENU
PRICING AND PROMOTIONAL WARS
TABLE III - PIZZA PRICE COMPARISON
BRAND BUILDING THROUGH ADVERTISING
GOING PLACES (LITERALLY)
QUESTIONS FOR DISCUSSION
EXHIBIT I - SLICING OFF COST
ADDITIONAL READINGS & REFERENCES

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