IBS Center for Management Research. ,The chapter discusses about Quality Circles,which have been popularised by japanese firms,quality circle invloves participation from a small group of employees,the basic objective of quality circles,which are to develop and utilize human resources effectively, to develop quality products, improve the quality of work life and sharpen and utilize an individual's creative abilities are also discussed,It concludes with a discussion on various techniques like brainstorming sessions, fish bone diagram and sampling and charting methods, are used in quality circles">
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Chapter 19 : Quality Circles
Definition and Concept of Quality Circles, Objectives of Quality Circles,
Development and Working of a Quality Circle, Problem Solving Techniques in
Quality Circles, Brain-storming Sessions, Cause and-Effect or Fish Bone
Diagrams, Sampling and Charting Methods, Solving Issues in Implementing
Quality circles which have been popularized by Japanese firms are being used
all over the world because of the benefits that accrue to the firm. A
quality circle involves participation from a small group of employees doing
the same type of work. They meet regularly to identify, analyze and solve
the problems that arise during the course of their work and their
association with the organization.
The basic objectives of quality circles are to develop and utilize human
resources effectively, to develop quality products, improve the quality of
work life and sharpen and utilize an individual's creative abilities. There
are different steps involved in the development of quality circles from
getting started to problem-solving. Communicating the importance of quality
circles to the employees is of prime importance.
The next step is the composition of a quality circle. Then the stage of
initial problem solving through which employee suggestions are presented,
follows. The suggestions are then evaluated and the best one, chosen by
consensus, is implemented. Various techniques like brainstorming sessions,
fish bone diagram and sampling and charting methods, are used in quality
Problems arise in the implementation of quality circles because of lack of
understanding regarding the concepts, low education levels and training,
delays in execution and operational problems. Most of these problems can be
resolved through effective training of employees and management support.
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