Introduction to Human Resource Management

Chapter 19 : Quality Circles

Definition and Concept of Quality Circles, Objectives of Quality Circles, Development and Working of a Quality Circle, Problem Solving Techniques in Quality Circles, Brain-storming Sessions, Cause and-Effect or Fish Bone Diagrams, Sampling and Charting Methods, Solving Issues in Implementing Quality Circles

Chapter Summary

Quality circles which have been popularized by Japanese firms are being used all over the world because of the benefits that accrue to the firm. A quality circle involves participation from a small group of employees doing the same type of work. They meet regularly to identify, analyze and solve the problems that arise during the course of their work and their association with the organization.

The basic objectives of quality circles are to develop and utilize human resources effectively, to develop quality products, improve the quality of work life and sharpen and utilize an individual's creative abilities. There are different steps involved in the development of quality circles from getting started to problem-solving. Communicating the importance of quality circles to the employees is of prime importance.

The next step is the composition of a quality circle. Then the stage of initial problem solving through which employee suggestions are presented, follows. The suggestions are then evaluated and the best one, chosen by consensus, is implemented. Various techniques like brainstorming sessions, fish bone diagram and sampling and charting methods, are used in quality circles.

Problems arise in the implementation of quality circles because of lack of understanding regarding the concepts, low education levels and training, delays in execution and operational problems. Most of these problems can be resolved through effective training of employees and management support.